Measuring Service Satisfaction in Shared Service Organizations

information technology in service organizations

in this paper an attempt has been made to show how information technology (it) is used as a strategic tool to meet competitive advantages and how it is rapidly becoming a necessary ingredient for achieving quality within the service industry. an in-depth review of information requirements for service sectors has been made and the possible relationships between it and typology of service organiz...

Motivational Antecedents of Whistle-Blowing in Iranian Public Service Organizations

This paper empirically explores how whistle-blowers, as members of a collective or as individual actors, are motivated to report a wrongdoing in public service organizations of Iran. Whistle-blowing in the service organizations of public sector utilizes the mass media to call the attention of public to corruption activities that are associated to the misuse of public funding in a direct way. Th...

Prioritizing Service Organizations Based on Classified Service Quality Dimensions by MADM and mportance-Performance Analysis

Current study aims to prioritize four-star hotels through atwo-step procedure: firstly, classifying service quality dimensions (SQDs)based on Importance-Performance Analysis and secondly prioritizinghotels based on classified SQDs analysing the results. To reach that aim,the customers of three 4-star hotels were considered and asked to statethe quality of the service they expected to receive pr...

Measuring Family Planning Service Quality Through Client Satisfaction Exit Interviews

creased demand for services, then it should have a positive net effect on service providers’ income. Although some quality improvements are costly and therefore may not seem feasible in a period of declining donor resources, many others (such as more courteous attention) can be implemented at little or no cost. Conversely, failing to address quality may be more costly than most service improvem...

Human Service Organizations